Not At This Address?

Just a little story about a shipment that went out recently that we can all learn something from. An order was placed on our website with an incomplete shipping address. A street number was included in the address, but the name of the street was left blank. (This is moral #1 of the story, make sure your shipping address is correct before you order.) For the sake of privacy, I will tell this story using an alias and altered numbers for an address etc...



Ship To:
Tim Jones
1234
City, ST, 12345


So this ships out and is delivered. UPS does a great job at finding addresses even when there are minor errors. No problem right? You might think, but then, a friend of the customer calls who had the decks shipped to [Tim]. They asked [Tim] to paint the decks and bring them to them the next time he visits. They bought them from our site and attempted to mail them to him. So they were shocked to find that when they tracked the package, UPS said that it was delivered and signed for, but [Tim] never got the package. I assured them I would contact UPS and resolve the issue.

Upon contacting UPS we found that the package was delivered to the correct street numbers, but as it turns out, to a different street name within the same zip code! I thought to myself, that adds up. But why would someone sign for a package that was so large (10 decks do not fit in a relatively small box) when they weren't expecting it and it doesn't have a familiar name for delivery? UPS then took over and said they would get back to us with some answers for our customer.

Being treated as a lost or stolen package, UPS traced it and found out what had happened. I received a call the following day. UPS tells me that the girlfriend of a [Tim] who lives at the wrong address signed for the package. As it turns out [Tim] (at the wrong address), is also a skateboarder and was expecting a shipment of skateboards. By this time he had started to use some of the decks.

Not to worry though, because [Tim] got in contact with [Tim] and he will personally deliver the decks to him. This UPS claim is resolved as they will work out the difference.

I'm not sure if "small world" applies here... but wow. What are the odds? Happy skateboarding [Tim].